Kaizen Game Works first captured my attention with Paradise Killer, a 2020 narrative game that combined an intriguing storyline with the delightful task of exploring a vibrant world full of memorable characters. Their most recent game, Promise Mascot Agency, seemed at first to diverge from what made Paradise Killer stand out. But after immersing myself in its charming world for nearly twenty hours, it’s clear that Kaizen Game Works is a studio full of surprises. Promise Mascot Agency is an experience I’d recommend to anyone seeking something delightfully unconventional and who appreciates a fantastic game.
As Michi—known in the yakuza world as “The Janitor”—you find yourself declared dead and exiled to Kaso-Machi, a quaint town in Japan’s Kyushu province. This town is reputed to bear a curse deadly to male yakuza, and it’s here that Michi must breathe life into a struggling mascot agency to clear his daunting debts. So, what’s a mascot agency, you ask? Well, mascots are lively creatures of all shapes and sizes, and they too need jobs to help advertise events and attract attention to whatever clients require. Your job, along with your quirky assistant Pinky, a mascot in the form of a severed pinky finger, is to transform Promise Mascot Agency into Japan’s top mascot agency. Along the journey, you’ll unravel the many stories and secrets of the residents of Kaso-Machi.
At this point, I’d usually draw parallels between the game I’m reviewing and other well-known titles. However, Promise Mascot Agency stands in a league of its own. It’s a narrative adventure game where you explore an intricately designed open world, carrying out tasks for the community to recruit new mascots and upgrade the town of Kaso-Machi. As you drive through town in an old truck, getting acquainted with this quirky community, you engage in delightful tasks like jumping off hills and plowing through water. The game fully embraces its own brand of absurdity, making the characters feel unexpectedly relatable. From mascots like Trororo, whose mission is to promote the appreciation of Adult Videos, to humans like Miss Wambui, a devoted exchange teacher, each character is fleshed out with remarkable writing and creative design. As the agency grows, you’re encouraged to sell mascot merchandise, and I found myself craving items for characters like To-Fu, Neko Roll, and Koke-Maru.
Sending mascots on jobs can lead to problems, transitioning the gameplay into an engaging card-battle minigame. Here, you call upon Kaso-Machi’s citizens as Support Heroes to tackle unforeseen issues, from misplaced boxes to malfunctioning vending machines and overzealous fans. You have 60 seconds to reduce the health of these obstacles by strategically playing cards. With only two action points per battle, you learn to make chain moves to gain additional actions. Although some setbacks initially seem problematic, upgrading your Support Heroes by assisting them with town quests or regular chats gradually reveals how interconnected the systems are. As both the agency and the town thrive, your investment in Kaso-Machi deepens. The game may present itself with a somber tone, but the wholesome experience of exploring and mastering the town’s layout is immensely satisfying.
The attention to detail in Promise Mascot Agency is commendable. Although not all dialogues are voice-acted, every cutscene and mascot introduction is, adding rich layers of personality. I particularly enjoyed the dialogue system—choices are framed by the sentiment behind Michi’s words, allowing you to guide his interactions confidently. Similar to Paradise Killer, Promise Mascot Agency extends its unique charm. Kaizen Game Works has truly honed its identity, and Promise Mascot Agency excels beyond their prior work. Its soundtrack, a nostalgic blend of lo-fi, Japanese City Pop, and ’90s arcade vibes by Alpha Crome Yayo, enhances the game’s atmospheric flair.
However, the Nintendo Switch version isn’t without issues. From inconsistent frame rates and rendering delays to pop-in and load times, it struggles to deliver a smooth experience. A couple of software crashes and performance hiccups, notably during the final act, make this version less appealing. If possible, I recommend playing on another platform to fully appreciate the game.
While it’s gratifying that the game lets you pursue chapters and quests at your own pace, I found myself captivated by side objectives early on, leaving the last three chapters feeling a bit rushed. For an optimal experience, engage with the main quest and life satisfaction reviews for mascots regularly. With numerous systems to track initially, savoring the journey at a steady pace, joined by conversations with Pinky and interactions around town, enhances the adventure.
Promise Mascot Agency harkens back to the PS2 and GameCube era of cult classics. This is high praise, as evident by the heart poured into crafting a captivating story, endearing characters, and an immersive world. Few games today dare to push boundaries without constantly comparing themselves to others. In an industry increasingly averse to risk, the refreshingly bold approach of Promise Mascot Agency stands out. Its self-assuredness shines through, weaving a compelling tale of dream fulfillment in a delightfully unique world. For those open to its quirky charm—and preferably playing on a platform other than the Switch—it leaves a lasting impression.